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KingsIsle Entertainment is Hiring!

KingsIsle Entertainment has been selected as one of the best places to work in Central Texas three years in a row! Companies were selected for this list based on the confidential comments of their employees. Source: Austin American Statesman
 

 

Software Engineer (Mobile QA Automation)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Software Engineer (Mobile QA Automation) to work on exciting new games for mobile and browser platforms. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Ability to work individually and with a diverse, experienced team of developers in a creative and fast paced environment
  • Design and maintain automated test cases and processes for mobile project on multiple platforms
  • Provide rigorous and repeatable testing procedures for game interface
  • Work with other team members to recommend features and functionality that create a unique and superior experience for our customers

Requirements

  • Bachelor’s degree in Computer Science or related field
  • 2+ years of QA engineering experience – preferably in wireless industry
  • Strong understanding of automated testing frameworks and methodologies
  • Experience using QA automation testing tools
  • Excellent personal presentation, oral, and written skills

Preferences

  • Prior shipped game titles
  • Client/Server architecture experience
  • Knowledge of Linux, Windows, SQL and XML
  • Experience working with JMeter and Selenium

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@kingsisle.com and please include "Software Engineer (Mobile QA Automation)" in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Associate Software Engineer (Mobile Devices)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking to hire an Associate Software Engineer (Mobile Devices) to work on exciting new family-focused video games for mobile and tablet devices. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Development and maintenance of cross-platform MMO technology
  • Collaborate with other programmers, designers and artists
  • Create, test, debug and maintain game code and scripts

Requirements

  • Verifiable proficiency with C#, Object Oriented Design and Design Patterns
  • Mobile device or Embedded development experience
  • Architectural experience (client/server preferred)
  • Knowledge of Linux and Windows platforms
  • Good communication skills
  • Ability to contribute to and work within schedules that are assigned
  • Bachelor of Science degree

Preferences

  • 1+ years relevant experience
  • Experience with mobile middleware, especially Unity3D
  • Real-time and Multi-threaded environments
  • 3D and mathematical background
  • Prior shipped game titles and/or MMO experience
  • Ability to work with a diverse and experienced team of developers in a creative and fast-paced environment

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@KingsIsle.com, and include "Associate Software Engineer (Mobile Devices)" in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.


Associate Software Engineer (MMO)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for an Associate Software Engineer to work on an exciting new family-focused AAA MMO video game. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.

 

Responsibilities

  • Work with a diverse, experienced team of developers in a creative and fast paced environment
  • Collaborate with other programmers, designers and artists
  • Create, test, debug and maintain game code and scripts

Requirements

  • Bachelor of Science degree
  • 0-2 years of relevant experience
  • Familiarity with game development process and game system architecture
  • Verifiable proficiency with C++, Object Oriented Design and Design Patterns
  • Architectural experience (client/server preferred)
  • Good communication skills
  • Ability to contribute to and work within schedules that are assigned

Preferences

  • Passionate about gaming and MMOs
  • Real-time and Multi-threaded environments
  • Prior distributed system development experience
  • Network programming experience (TCP, UDP, optimization, security, NATs, etc.)
  • Database development experience
  • Knowledge of Linux and Windows

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@KingsIsle.com and please include “Associate Software Engineer (MMO)” in the email subject heading. 

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Customer Support Representative II

Location: Austin, TX

Description: The Customer Support Representative II will be responsible for issues escalated from first tier customer support. These issues will generally be more technical in nature or require extended investigation such as client troubleshooting or billing issues. The Customer Support Representative II will be expected to possess sufficient technical skills to allow them to identify and troubleshoot a wide variety of computer, network and game related issues.


The Customer Support Representative II will work with other Customer Support Representatives to resolve a wide variety of customer requests and will be expected to communicate effectively with end users to acquire additional information when necessary and to effectively deliver resolutions. Additional responsibilities include updating Knowledge Base documents and tracking and documenting incidents in a ticket tracking systems and working with additional resources, such as developers, when necessary to resolve customer requests.


Responsibilities

  • Provide Level 2 and in-game support for KingsIsle customers
  • Resolve customer billing issues and inquiries
  • Resolve hardware, operating system or networking issues based on pre-defined criteria, with additional inquiry based upon technical knowledge
  • Handle escalated issues as required
  • Conduct research to resolve inquiries or problems that cannot be answered immediately
  • Log issues and information into ticketing systems as required
  • Perform administrative support duties (log issues, enter customer contacts, maintains databases, data entry, files, updates customer records, etc.)
  • Create written support materials for use internally, or for self-help by customers

Requirements

  • 4 year degree from an accredited university
  • Two years of technical support experience in a fast-paced environment
  • Gaming experience a plus
  • Excellent customer-facing skills – ability to calm irate customers, resolve difficult issues
  • Demonstrated written and verbal communication skills, including a clear professional manner with the ability to express empathy and demonstrate flexibility
  • Excellent problem-solving and analytical abilities
  • Knowledge of PC hardware including graphics cards, audio cards, monitors and networks
  • Experience with installation, configuration, and the use of ISPs, Windows, IE and other browser software
  • Ability to work in a flexible schedule to meet the customer demands

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@kingsisle.com. Please include "Customer Support Representative II" in the email subject heading. Applicant must be legally able to work in the U.S. for KingsIsle effective immediately.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Game Designer (Mobile Devices)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Game Designer to work on exciting and innovative games for mobile and tablet devices. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Candidate will work to create fun and broadly appealing games for mobile and tablet devices.
  • Collaborate with design leadership to design, implement, and iterate on innovative and compelling game experiences (could include control schemes, combat mechanics, level layout, puzzle design, monetization, etc.)
  • Relate the design vision and requirements to programmers and artists

Requirements

  • Candidates must have 3+ years as a Designer in the games industry
  • Candidate must have shipped at least one game title
  • Extremely strong documentation skills
  • Excellent verbal and written communication skills
  • Proven ability to concept, create, and implement game systems (i.e. balancing tables and underlying game system formulas)
  • Strong familiarity with mobile games
  • Associate’s degree in relevant field

Preferences

  • Unity experience

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@kingsisle.com, and include “Game Designer (Mobile Devices)” in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Game Designer (Writer)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Game Designer (Writer) to work on an exciting new family-focused AAA MMO video game. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Envision and create game content (lore, quest dialogue, etc.)
  • Expand upon existing game content
  • Effectively relate game and world vision to programmers and artists

Requirements

  • Candidates must have 3+ years as a Writer in the games or entertainment industries
  • Candidate must have shipped at least one critically and commercially successful PC and/or console game title, or other published work
  • Experience as a Writer on a project with multiple team members (programmers, artists, animators, designers, testers)
  • Extensive experience playing Massively Multiplayer Games
  • Extremely strong documentation skills
  • Excellent verbal and written communication skills
  • Experience interacting with management and working within existing project constraints (time, scope, budget)
  • Associate’s degree in relevant field

Preferences

  • Development experience on Massively Multiplayer Games
  • Shipped game titles

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@kingsisle.com, and include “Game Designer (Writer)” in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Senior Game Designer (Mobile Devices)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Senior Game Designer to work on exciting and innovative games for mobile and tablet devices. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Candidate will work to create fun and broadly appealing games for mobile and tablet devices.
  • Collaborate with design leadership to design, implement, and iterate on innovative and compelling game experiences (could include control schemes, combat mechanics, level layout, puzzle design, monetization, etc.)
  • Relate the design vision and requirements to programmers and artists

Requirements

  • Candidates must have 6+ years as a Designer in the games industry
  • Candidate must have shipped at least one game title
  • Extremely strong documentation skills
  • Excellent verbal and written communication skills
  • Proven ability to concept, create, and implement game systems (i.e. balancing tables and underlying game system formulas)
  • Strong familiarity with mobile games
  • Associate’s degree in relevant field

Preferences

  • Unity experience

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@kingsisle.com, and include “Senior Game Designer (Mobile Devices)” in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Concept Artist

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Concept Artist to work on an exciting new family-focused AAA MMO video game. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities and Requirements

  •           1+ years of experience in character, animation & 3-D graphic design in a Massive Multiplayer Online environment

  •           Ability to create characters with understanding of design aesthetics and anatomy

  •           Work with Gamebryo, 3D Studio Max, Rapid Development Ideation, and Photoshop

  • Bachelor's Degree in Fine Arts

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume and/or a link to your online portfolio to hr@kingsisle.com, and include “Concept Artist” in the email subject heading. Please do not email art samples.

For this position, your portfolio should show samples of your artworks (figure, item and environmental). Our interest is primarily in non-photorealistic artwork.

This position is eligible for the KingsIsle internal employee referral bonus.

 

Senior Game Designer (Writer)

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Senior Game Designer (Writer) to work on an exciting new family-focused AAA MMO video game. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Envision and create game content (lore, quest dialogue, etc.)
  • Expand upon existing game content
  • Effectively relate game and world vision to programmers and artists

Requirements

  • Candidates must have 6+ years as a Writer in the games or entertainment industries
  • Candidate must have shipped at least one critically and commercially successful PC and/or console game title, or other published work
  • Experience as a Writer on a project with multiple team members (programmers, artists, animators, designers, testers)
  • Extensive experience playing Massively Multiplayer Games
  • Extremely strong documentation skills
  • Excellent verbal and written communication skills
  • Experience interacting with management and working within existing project constraints (time, scope, budget)
  • Associate’s degree in relevant field

Preferences

  • Development experience on Massively Multiplayer Games
  • Shipped game titles

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@kingsisle.com, and include “Senior Game Designer (Writer)” in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

Social Media Coordinator

Location: Austin, TX

Description: KingsIsle Entertainment is currently looking for a Social Media Coordinator to work on exciting family-focused games. We are the creators of the popular and critically acclaimed Wizard101 and Pirate101, which together have garnered over 40 Million registered players to date, and are two of the fastest growing websites in the U.S. This is an opportunity to be a part of a rapidly growing and highly successful entertainment company.


Responsibilities

  • Promote player acquisition through social media across all of our games
  • Monitor and engage KingsIsle’s users on various social media platforms
  • Ensure a continually high standard of communication is delivered through all social channels
  • Work cross functionally with PR, product marketing and community team members to develop social media campaigns and ideas and to support promotions and product launches
  • Lead viral initiatives, identify promotional opportunities, and create campaigns to recruit new players and increase current player retention
  • Create valuable content to be used across all KingsIsle properties - blog entries, contests, events, outreach messages, videos, etc.
  • Develop and maintain relationships with key advocates/influencers/bloggers to strengthen our brand and to promote our games
  • Proactively escalate issues, observations, opportunities, and insights to the relevant departments
  • Handle crisis management and proactive community communication with respect and professionalism, both internally and externally
  • Track, evaluate and report on the progress of KingsIsle social media on a regular basis

Requirements

  • Bachelor’s degree
  • 2-3 years of experience within a social media team for a brand or agency
  • Fully immersed in all social networks
  • Experience integrating social media efforts into broader media and marketing strategies
  • Experience developing content for social media channels
  • Excellent writing, communication and interpersonal skills
  • Excellent spelling and grammar, as well as a high attention to detail
  • Excellent organizational skills and the ability to prioritize a large number of tasks
  • A passion for gaming in general, and particularly for family-focused MMOs
  • Ability to be fully accessible off hours for emergency notifications, downtime announcements and other emergent game issues
  • Proficiency with MS Office
  • Positive, active online social presence

Preferences

  • Basic html knowledge
  • Previous experience in public relations

Considerations

  • Please make sure that the durations of your education and employment on your resume are included in month/year format
  • Salaries will be commensurate with experience
  • Only highly qualified candidates need apply and only candidates that meet the degree requirements will be considered
  • Applicants must be legally able to work in the U.S. for KingsIsle

Qualified candidates may apply by emailing your resume to hr@KingsIsle.com, and include “Social Media Coordinator” in the email subject heading.

This position is NOT eligible for the KingsIsle internal employee referral bonus.

 

About KingsIsle Entertainment, Inc.

KingsIsle Entertainment is a developer and publisher of high-quality online games for the entire family. KingsIsle games have received numerous honors, including the Parent Tested Parent Approved Media Seal and recognition by the National Parenting Publications Awards. KingsIsle’s first game, Wizard101, was named Best MMO of 2010 by Beckett Massive Online Gamer Magazine, Best Family MMO of the Decade by Massively.com and the #1 Best Family Game of 2009 by MMORPG.com. KingsIsle’s second MMO Pirate101 was voted MMORPG's Player's Choice Awards Game of the Year in 2012. KingsIsle is headquartered in Plano, Texas, and has a development studio in Austin, Texas. Information about the company’s games, which include core titles Wizard101 and Pirate101, can be found at http://www.kingsisle.com/corporate/products.

KingsIsle, Wizard101 and Pirate101 are trademarks or registered trademarks of KingsIsle Entertainment Inc.