KingsIsle is very sensitive to privacy issues with respect to children, especially those under the age of 13. Please see below for more information on how KingsIsle addresses children’s privacy issues generally and under the Children’s Online Privacy Protection Act (“COPPA”). We encourage parents to regularly monitor and supervise their children’s on-line activities.
INFORMATION KINGSISLE COLLECTS FROM YOU
KingsIsle may collect information through your active submission of information or passively through use of automated technologies. Please note: see the Section below titled “Special Notes About Information From Children” for the process we use to limit information collected from children under the age of the 13.
Active Information Collection
Much of the personally identifiable information we collect from our visitors is submitted by visitors in response to our requests, such as during the registration process, or in response to polls, forums, promotional offers or other interactivity incorporated into the site. From time-to-time, visitors may also submit personally identifiable information directly to us via e-mail. The information we actively collect includes some or all of the following:
-- Date of Birth
-- Address (including City, State, Country and/or Zip Code)
-- E-Mail Address
-- Information Regarding Your Computer Hardware and Network Connectivity
During the registration process, we will also collect your parent’s or guardian’s e-mail address from you if you are under the age of 13 or if you elect to set up a parental account. Establishment of a parental account may also require submission of the information described in this Section with respect to the parent(s) or guardian(s).
Finally, we may require you to submit billing information to pay any fees applicable to participation in the Site. Depending on the type of payment method, this billing information may include credit card or comparable payment account number, billing address, name on card/account, expiration date and security code.
For some of our online activities - such as polls or surveys - we may ask users to provide information that is not personally identifiable, such as country of residence, favorite color or feedback or suggestions for the Site.
Passive Information Collection
As you navigate through the Site and participate in the Game environment, other information may be collected through use of technologies which are common among websites and online environments. For example, we currently track IP addresses, use session cookies, and evaluate access time and navigational data in connection with the Site. “Cookies” are small pieces of information or files that a website puts on your computer which allow KingsIsle to accumulate data on your navigation of the website and ease such navigation (e.g., by allowing your computer to save your Username and Password). Within the Game environment, we may also collect information on your in-game activities, character development and character interaction.
In addition to our active information collection efforts, we may also use technology to passively gather operational information about the technology you use, such as your browser, type of computer, operating systems and Internet service providers.
HOW KINGSISLE USES YOUR INFORMATION
KingsIsle uses your personal information to enable you to register for the Site. We also use this information to manage your use of the Site and support operation of the Site generally. We use any billing information you provide to collect any fees due in connection with your use of the Site. We may also use your personal information to send you updates and information about the Site and KingsIsle’s products and services.
Although we do not generally give your personal information to third parties, we may disclose your information to KingsIsle’s vendors that provide technical support or other services to KingsIsle related to the Site. For example, we may provide your information to companies that host the Site or process credit card information. However, these vendors may not use your information for any reason other than assisting KingsIsle and are required to maintain the confidentiality of the information.
We reserve the right to disclose information if required to do so by law or by a regulatory authority. We may also disclose your information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our Site.
KingsIsle may maintain aggregate data or other non-personally identifiable information about our users, such as usage statistics, online traffic patterns and user feedback. In addition to using this information to support operation of the Site, KingsIsle may disclose this information to third parties without restriction.
SPECIAL NOTES ABOUT INFORMATION FROM CHILDREN
On our Site, we offer many features, such as the ability to view or download game content or images, news, or participate in forums, which do not require a child to provide any personal information. KingsIsle will not condition a child’s participation in any online activity on the child’s disclosure of more personal information than is reasonably necessary to participate in that activity. We also may enable users to chat online through our Site, but we take measures to limit users’ ability to communicate personal information through this chat function.
Children Under the Age of 13
During the registration process, we collect only limited personal information from children identified as under 13 years of age (such as username and password) as well as an e-mail address or other contact information for a parent or guardian. We obtain this information so that we can notify the parent or guardian and obtain his or her electronic consent prior to completing the registration process and collecting more personal information. We will not knowingly collect more detailed information from a child younger than 13, such as a postal address or a telephone number, without the consent of a parent or guardian.
Parental Review of Personally Identifiable Information
In certain circumstances, parents will have the ability to set up parental accounts to administer their children’s accounts and review the personally identifiable information maintained by KingsIsle from such accounts. If a child is under the age of 13, the child will be required to submit an e-mail address for a parent or guardian and such individual will have the opportunity to set up a parental account. Alternatively, parents or guardians may establish a parental account during the initial registration process for the child’s account or, subsequently, through the account management features applicable to the child’s account. Although a child over the age of 13 may register without the electronic consent of a parent or guardian, a parent or guardian may also submit a request to KingsIsle at the contact information below to review any personally identifiable information from such child. However, such requests will be subject to the parent or guardian demonstrating proper identification to KingsIsle’s satisfaction after reasonable investigation.
CHOICES YOU HAVE ABOUT HOW KINGSISLE USES YOUR INFORMATION
You have the following choices regarding the personally identifiable information you provide for KingsIsle to use:
You may send us an e-mail message at Privacy@KingsIsle.com to request access to review, correct or delete any personally identifiable information maintained on our systems that you or your child has provided to us through the Site registration process or other request. To protect your privacy, we will respond only to e-mail messages sent from the e-mail account that you specified (or was given by your child) during the account registration process.
You may also opt out of receiving newsletters and other promotional materials from KingsIsle by notifying us at Privacy@KingsIsle.com.
HOW KINGSISLE PROTECTS YOUR INFORMATION
We work hard to protect your personal information. We use both technical and procedural methods to maintain the integrity and security of our databases, including giving users a unique user name and password for access to the Site, SSL encryption for data transfer, firewalls, and restricted access to data.
However, the safety and security of your information also depends on you. You should never share your password with anyone else and you should always logoff before leaving your computer. If you believe someone has unauthorized access to your password or account, please contact us promptly.
This Site may contain links to other websites operated by third parties that may be of interest to you. When you follow a link and leave this Site, you do so at your own risk because we do not control such third party websites.
HOW YOU CAN CONTACT KINGSISLE
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